Five modular agents for IT helpdesk, Copilot governance, innovation capture, and executive reporting. Deployed in Microsoft Teams. Orchestrated by a conductor. Production-ready in weeks.
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Real executive metrics, agent analytics, and ROI tracking — all running in production.
Home Dashboard — ticket deflection, cost savings, and agent performance in one view
Agents Analytics
ROI Analytics
Three operational bottlenecks. One suite of agents that addresses all of them — inside the tool your teams already use.
Password resets, VPN issues, printer problems — your most expensive agents spend their time on the most repetitive tasks. Ticket volumes grow. Headcount does not.
Who approved this license? Which department is paying? Who has not logged in for 60 days? Nobody has a single source of truth, and finance is asking harder questions every quarter.
Monthly slide decks that took a week to build tell leadership what happened — not what to do about it. By the time the board reads it, the data is already stale.
Five specialized agents. One orchestrator. Deployed where your teams already work — Microsoft Teams.
Karl is the central nervous system of the ezAgents suite. Every user request enters through Karl, who identifies intent, routes to the right specialist agent, and coordinates multi-agent workflows when a task spans domains. Karl standardizes outputs (PDF, Excel, Markdown), manages conversation context across agents, and enables rapid onboarding of new agents without rebuilding the routing layer. Think of Karl as the single front door — users interact with one agent, and the right expertise finds them.
HD handles the ticket volume that buries your helpdesk. Users describe their IT problem in plain language inside Teams, and HD troubleshoots, resolves, or escalates — all within the conversation. HD is outage-aware: when a known outage is active, HD intercepts related tickets with proactive status updates instead of creating duplicate incidents. Ticket lifecycle visibility lets users check status without calling the helpdesk.
Larry brings CLA governance directly into Teams. Employees request Copilot licenses through Larry. Managers approve or deny with context — utilization data, department budget impact, and compliance status — all surfaced in the approval flow. Larry tracks license assignments, flags idle seats for reclamation, and generates procurement reports aligned to ServiceNow change management processes.
ID8 captures what your employees actually want from AI — not what leadership assumes they need. Employees submit AI use-case ideas through ID8 in Teams. ID8 structures the submissions, runs org-wide polls and votes to prioritize demand, and surfaces the highest-impact ideas for executive review. This bottom-up demand signal informs Copilot expansion planning, custom agent development priorities, and adoption strategy.
Agent 7 turns operational telemetry into board-ready narratives. Instead of waiting for a weekly slide deck, executives ask Agent 7 questions in Teams and receive structured, data-backed answers — with export to PDF or Excel on demand. Agent 7 pulls from across the EZAIX platform: ticket volumes from HD, license utilization from Larry, innovation demand from ID8, and operational KPIs from Karl. The result is an executive cockpit that is always current, never stale.
Click a scenario to see how each agent handles real requests — live in Microsoft Teams.
Hey, I need to reset my VPN token and also check if my team has any unused Copilot licenses.
I see two requests here. Let me route them to the right specialists.
For the VPN token reset, I am connecting you with HD — our IT support agent. For the Copilot license check, Larry will pull your team's utilization data.
Both are working on your requests now. You will receive responses in this thread.
[HD responds in-thread with VPN reset steps]
[Larry responds with team license utilization table]
Both requests are resolved. VPN token reset: complete. Copilot license summary: attached. Anything else?
My Outlook keeps crashing when I open it. I've already restarted my laptop twice.
I can see you are running Outlook version 16.0.17726. There is a known issue with this build affecting crash-on-launch behavior. Let me walk you through the fix.
Step 1: Open a Run dialog (Win+R) and type outlook.exe /safe. Does Outlook open in Safe Mode?
Yes, it opened.
Good — that confirms an add-in conflict. Step 2: Go to File > Options > Add-ins > Manage COM Add-ins. Disable all third-party add-ins and restart Outlook normally.
That worked. Thanks!
Resolved. I have logged this as ticket INC0042185 with the resolution steps. No further action needed on your end.
I would like to request a Copilot license for three people on my team — Sarah, James, and Priya.
Let me check your department's Copilot allocation and current utilization.
Your department (Product Engineering) has 45 Copilot licenses assigned. 38 are actively used. 7 have been idle for 30+ days. You have budget authorization for 50 seats.
I can reassign 3 of the idle licenses to Sarah, James, and Priya. This stays within your budget cap and reclaims underutilized seats. Shall I proceed?
Yes, go ahead.
Done. Licenses assigned to Sarah Chen, James Rodriguez, and Priya Patel. They will see Copilot available in their M365 apps within 4 hours. I have notified the previous holders that their licenses were reclaimed due to 30-day inactivity. Chargeback updated for Product Engineering.
I have an idea for using AI. Our customer onboarding team spends 2 hours per client manually filling in the same 15 fields across 4 different systems. Could an AI agent auto-populate those fields from the signed contract PDF?
Great idea. Let me structure this for review.
Here is what I captured:
I have submitted this to the innovation backlog. It will be included in the next org-wide prioritization poll. Would you like to nominate a champion from your team to provide more detail?
Yes, tag Maria Gonzalez.
Done. Maria has been tagged as the idea champion. She will receive a message with next steps when the prioritization poll opens.
Give me a summary of our IT operations for the last 30 days. I have a board meeting Thursday.
Pulling data across all operational systems. One moment.
30-Day Executive Operations Summary:
Helpdesk Performance:
Copilot Governance:
Innovation Pipeline:
Shall I export this as a board-ready PDF with charts, or do you want me to adjust any section?
Export as PDF. Add a slide on shadow-AI trends.
PDF generated and attached. Shadow-AI trend slide included on page 4.
Teams is not working. I cannot join my 10am call.
I am aware of a current service disruption affecting Microsoft Teams calling in the East US region. This was detected 14 minutes ago and impacts approximately 340 users in your organization.
Microsoft incident ID: TM849271. Estimated resolution: 45 minutes. The issue is related to a media relay service degradation — audio and video calls are affected, but chat and file sharing are operational.
For your 10am meeting, I recommend:
I will notify you when the service is restored. No ticket needed — this is a tracked outage with 23 related reports already suppressed.
We are onboarding 15 new hires in the Austin office next Monday. They all need Copilot licenses, standard IT setup, and I want to capture their AI use-case ideas in their first week.
I will coordinate this across three agents. Here is the plan:
Requesting 15 Copilot licenses for new hires in Austin (Engineering dept). Checking allocation and budget.
Austin Engineering has 8 available seats. 7 additional needed. 4 idle licenses identified for reclamation. Requesting 3 net-new from procurement. Approval routed to department VP.
Generating standard IT onboarding tickets for 15 users — laptop provisioning, VPN access, M365 setup, building access badge.
15 onboarding tickets created (INC0042200 through INC0042214). Equipment staging confirmed with IT logistics for Friday delivery. Onboarding checklist attached to each ticket.
Scheduling an AI innovation survey for the 15 new hires — to be delivered on their second day (Tuesday).
Survey scheduled for Tuesday 9:00 AM. Template: "New Hire AI Ideas." Results will feed into the innovation backlog automatically.
All three workstreams are in motion. Summary:
I will send you a status update Monday morning at 8:00 AM.
ezAgents deliver results from the first deployment — not after months of custom development.
HD resolves L1/L2 IT requests in Teams without human escalation. Your helpdesk agents focus on complex issues instead of password resets.
Larry and CLA integration ensure every Copilot license is requested, approved, tracked, and charged back — with zero spreadsheet management.
Agent 7 generates board packages in minutes, not weeks. Data is pulled live from operational systems — never stale, never manually assembled.
The only modular agent suite purpose-built for IT operations, Copilot governance, and executive intelligence — deployed natively in Teams.
| Dimension | ezAgents | ServiceNow Virtual Agent | Copilot Studio (Raw) | Moveworks |
|---|---|---|---|---|
| Modular agent suite | 5+ specialized agents | Single chatbot | Build-your-own | Single IT agent |
| Multi-agent orchestrator | Karl (routes + coordinates) | No | Manual routing | No |
| Executive reporting agent | Agent 7 (board-ready) | No | No | No |
| Innovation capture | ID8 (polls + prioritization) | No | No | No |
| Copilot license governance | Larry (BUUC-integrated) | No | No | No |
| Outage-aware support | HD suppresses duplicates | Basic | No | Limited |
| Teams-native deployment | Yes (chat, Adaptive Cards) | Teams adapter | Teams publish | Teams adapter |
| Time to production | Weeks | Months (config + training) | Months (per agent) | Months |
ServiceNow handles tickets. ezAgents handles tickets AND licensing AND innovation capture AND executive reporting — all orchestrated through a single conductor with multi-agent coordination.
Raw Copilot Studio gives you a canvas. ezAgents gives you five production-ready agents with orchestration, governance, and cross-agent workflows — deployed in weeks, not the months it takes to build and train a single custom agent.
Moveworks is a single IT support agent. ezAgents is a suite — helpdesk, licensing, innovation, executive intelligence — all connected through Karl's orchestration layer with shared context and unified reporting.
"ezAgents deploy into existing Teams environments in weeks — no custom development, no PowerShell scripts, no 6-month implementation timeline."
— Standard deployment timelineNo. ezAgents is modular by design. Most organizations start with one or two agents — typically HD for immediate ticket deflection or Larry for Copilot governance — and expand as they see results. Karl (the orchestrator) deploys with every agent to handle routing, but the specialist agents are independent and can be added incrementally.
Every agent operates as a Teams bot that users interact with through natural language chat. Users type a request, and Karl routes it to the appropriate specialist agent. Responses appear as Adaptive Cards, inline messages, or file attachments directly within the Teams conversation. There is no separate portal, no new app to learn, and no context switching. Users stay in the tool they already use every day.
Karl uses intent detection to analyze the user's natural language input and determine which specialist agent is best equipped to respond. If a request spans multiple domains — for example, "set up a new hire with IT access and a Copilot license" — Karl orchestrates a multi-agent workflow, routing the IT setup to HD and the license request to Larry, then consolidating the responses back to the user in a single thread. Karl maintains conversation context across agent handoffs so users never repeat themselves.
HD integrates with ServiceNow for ticket creation, status tracking, and resolution logging. When HD creates a ticket, it includes full diagnostic context from the conversation — error descriptions, troubleshooting steps already attempted, and environmental data. When HD resolves an issue without escalation, the resolution is logged to the knowledge base for future reference. HD also ingests outage feeds to suppress duplicate tickets during known service disruptions.
Agent 7 pulls data live from operational systems at the moment of the request — HD ticket volumes, Larry license utilization, ID8 innovation pipeline, and platform KPIs. There is no cached dashboard that ages overnight. When an executive asks "What is our Copilot adoption trend?", Agent 7 queries the current data, generates the narrative, and delivers a report that reflects the state of operations at that instant. Calendar-aware proactive briefings (Monday summaries, pre-board prep) are generated fresh at the scheduled time.
Yes. Karl's orchestration layer is designed as a plugin architecture. New specialist agents can be developed and onboarded rapidly because they inherit Karl's routing, context management, output formatting, and Teams integration. A custom agent only needs to implement its domain-specific logic — Karl handles everything else. This is significantly faster than building from scratch in Copilot Studio, where each agent requires independent routing, conversation management, and Teams publishing.
A single agent (HD or Larry) deploys in 2-4 weeks, including Teams app registration, data source integration, and initial tuning. A full suite deployment with all five agents and multi-agent orchestration typically takes 6-8 weeks. The timeline depends on the complexity of backend integrations (ServiceNow, CLA, custom data sources) and organizational approval processes for Teams app deployment.
ID8 is designed for signal, not storage. When ideas are submitted, they are immediately structured, categorized, and queued for org-wide polling. The polling and voting mechanism surfaces the highest-demand ideas — prioritized by the people who would actually use them, not a committee. Top-voted ideas are automatically included in Agent 7's executive reporting, ensuring leadership sees the demand signal. Ideas that do not gain traction are archived with a clear "low demand" signal, not silently forgotten.
Book a 30-minute walkthrough with our Solutions team. See Karl orchestrate a multi-agent workflow, HD deflect a ticket, and Agent 7 generate an executive report — all live in Microsoft Teams.
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