The AI-powered contact center platform that eliminates language barriers, coaches agents in real time, and deploys in your Azure tenant. 100+ languages. Live sentiment. Full compliance. From 20 to 2,000+ concurrent agents.
Platform Preview
Real-time call analytics, sentiment tracking, queue metrics, and drag-and-drop call flow design — all running in production.
Main Dashboard — real-time call metrics, sentiment scores, and regional distribution at a glance
Queue Analytics — SLA %, wait times, and per-queue performance
Queue Builder — drag-and-drop call flow design with intent routing
Enterprise contact centers lose revenue, burn agent time, and fail compliance audits because their voice infrastructure was never built for a multilingual world.
$750 to $2,370 per agent per month spent on human interpreter services — with hold times that drive callers to hang up before they ever reach help.
13+ minute average handling times when agents wait for interpreters to join, brief, translate, and relay — doubling call duration and halving throughput.
Zero real-time sentiment visibility on non-English calls. Supervisors cannot detect frustration, coach agents, or intervene until after the damage is done.
Compliance gaps in multilingual recordings. Most platforms cannot accurately transcribe, index, or audit calls in languages other than English.
Every capability is production-ready and included in every deployment. No add-ons. No assembly required.
Bidirectional, per-utterance speech translation across 100+ languages — powered by Azure Cognitive Services. Both the agent and caller hear translated audio and see live transcripts simultaneously.
Continuous mood scoring with visual trendlines throughout every call. Real-time alerts surface when sentiment drops below configurable thresholds.
In-call next-best-action recommendations surface relevant knowledge articles, suggested responses, and resolution paths as the conversation unfolds.
AI-driven intent recognition routes callers to the best-qualified agent or workflow before the first ring. Skills-based, language-based, and predictive routing.
PCI DSS-compliant call recording with AES-256 encryption at rest, TLS 1.2/1.3 in transit, and SRTP for media streams. Customer-managed encryption keys via Azure Key Vault.
Oracle CTI integration in production today. Dynamics 365, Salesforce, ServiceNow on roadmap. Open REST and Graph APIs with webhooks for any system.
Complete operational visibility — from real-time wallboards to agent-level coaching cues.
Real-time queue status, SLA tracking, and call volume metrics updating every second
Coach agents silently during live calls or join directly when intervention is needed
Automated quality assurance by rules, keywords, sentiment score, or random selection
Visual peak periods, wait time distribution, and silence duration patterns
SLAs, queue depth, wait times, and sentiment alerts via app, Teams, or email
AI-generated coaching recommendations from call patterns and sentiment trends
Always-on, on-demand, or rule-based recording per queue, team, or compliance requirement
VoiceCoreIQ uses a Bring Your Own Cloud (BYOC) deployment model. Every component — compute, storage, networking, encryption keys — runs inside your Azure subscription.
Containerized workloads, HPA + KEDA scaling, minimum 3-node cluster
Terraform + Argo CD GitOps, Helm charts, zero manual configuration
Call metadata, recordings, lifecycle rules, private endpoints only
Customer-managed keys, CSI Driver injection, zero secrets in code
VNet, NSGs, private endpoints, HTTPS-only ingress with TLS from Key Vault
AKS autoscaling, Cosmos DB autoscale RU/s, grows without re-architecture
Deployed. Measured. Verified.
A state government agency operating a public help center with 2,000 daily inbound calls. Approximately 40% of callers are non-English speakers relying on human interpreter services costing over $2 million annually.
Your Azure subscription. Your encryption keys. Your compliance boundary.
Fastest path to production. Enterprise SLAs. Zero infrastructure overhead.
Built on Azure's compliance-certified infrastructure. Available in Commercial and GCC environments.
Deployed on Azure — inheriting SOC 1/2/3, ISO 27001, and FedRAMP certifications at the infrastructure level
AES-256 encryption with customer-managed keys stored in Azure Key Vault. Full control over key rotation and access policies.
TLS 1.2/1.3 for all data transport. SRTP for real-time media streams. No unencrypted paths.
Azure AD SSO and MFA integration. Role-based access control across all platform components.
Azure Sentinel and Defender for Cloud with real-time threat monitoring, anomaly detection, and automated response.
Comprehensive logging of all administrative actions, data access events, and configuration changes. Immutable audit logs.
Customer-managed encryption keys via Azure Key Vault CSI Driver. HSM-backed key storage with full lifecycle management.
Every plan includes real-time translation, sentiment analysis, AI coaching, compliance recording, and supervisor tools.
Azure consumption: ~$25–40/agent/month (billed directly by Microsoft)
"A state government agency processing 2,000+ daily calls achieved 60% interpreter cost reduction and real-time translation in 75+ languages within 6 weeks of deployment."
— Production deployment, 2024100+ languages and dialects via Azure Cognitive Services. Spanish, Mandarin, Arabic, French, German, Portuguese, Hindi, Vietnamese, Korean, Japanese, and more. New languages are added as Azure Cognitive Services expands coverage.
All infrastructure deploys in your Azure subscription via Terraform. You control networking, encryption keys, and cost governance. EZAIX delivers containerized artifacts managed via Helm charts and Argo CD.
Yes. VoiceCoreIQ augments your existing CCaaS, doesn't replace it. Supports ACS PSTN, BYO Carrier via SIP with certified SBCs, and Direct Routing for Teams Phone environments.
AKS, Azure Communication Services, Cognitive Services, Cosmos DB, Blob Storage, Key Vault, Event Grid, Azure Functions, Redis, and Azure Monitor with Application Insights.
AES-256 at rest with customer-managed keys, TLS 1.2/1.3 in transit, SRTP for media, Zero Trust networking, Azure AD SSO/MFA, and continuous threat detection via Azure Sentinel and Defender for Cloud.
Pilot: 4–8 weeks. Enterprise: 8–16 weeks. Terraform reduces infrastructure provisioning from weeks to hours.
Audio capture to Speech-to-Text to Translation to Text-to-Speech, all per-utterance with sub-second latency. Context-aware neural translation preserves meaning across domains.
Oracle CTI in production. Dynamics 365, Salesforce, ServiceNow, Zendesk, and Freshdesk on roadmap. Open REST APIs and webhooks for any system.
PCI DSS compliant. AES-256 encryption, customer-managed keys, configurable retention policies, legal hold, RBAC access controls, and full audit trail.
Yes. Transactable on Azure Marketplace. Counts toward your MACC commitment. Private offers and EA alignment available.
Book a 30-minute technical walkthrough. See real-time translation, live sentiment, and AI coaching on a live call.
Schedule a Demo View on Azure Marketplace