ROI Calculator — See Your Savings Before You Buy

Your Contact Center

Number of Agents ?200

Calls per Agent / Day ?40

Avg Handle Time (min) ?13

Agent Cost ($/hr) ?$28

QA Hours / Month ?80

Voicebot-Eligible Calls (%) ?20%

Calls Needing Interpretation (%) ?0%

Interpreter Cost ($/min) ?$2.50

Your Teams Phone Environment

Teams Phone Users ?5,000

Current Monitoring Tool Spend ($/yr) ?$180,000

Teams Incidents / Month ?40

Current MTTR (hours) ?12

IT Admin Rate ($/hr) ?$55

Teams Helpdesk Tickets / Week ?50

Policy Changes / Month ?15

Sites Monitored ?20

Planned Migration Users ?0

Your Network & UC Infrastructure

Network Devices ?200

Session Border Controllers ?5

Current Network Tool Spend ($/yr) ?$50,000

Time to Isolate Bad Call (hrs) ?4 hrs

Network Incidents / Month ?20

NOC Team Size ?4

NOC Analyst Rate ($/hr) ?$45

Also using TeamsCoreIQ? (adds 360° synergy value)

Your Enterprise Environment

Organization Size (employees) ?2,000

IT Tickets / Month ?800

Avg Cost per Ticket ($) ?$25

M365/Copilot Licenses ?1,000

License Cost / Seat / Month ($) ?$30

Exec Briefing Hours / Week ?6

Exec Hourly Value ($) ?$150

Active Teams Channels ?50

Projected Annual Value

Year 1 (with conservative ramp adjustment)

Net Return

ROI

0 months

Payback

3-Year Value

Annual Platform Investment

Value Breakdown by Capability

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